We have teamed up with Navidium Shipping Protection to protect your purchase from being lost, stolen or damaged. This service is ON by default. If you turn it OFF then you assume all the risk of your order being stolen, lost or damaged.
All claims will have to go through Navidium Shipping Protection, if selected, or your shipping carrier if Navidium Shipping Protection is not selected. No exceptions.
ALWAYS FREE STANDARD SHIPPING! NO MINIMUMS!
Your order will leave one of our warehouses the same day you order and pay for it. Cutoff times are:
2pm PST Mon - Fri
12pm PST on Saturday
We fulfill orders on Sundays, but no shipping carriers pick up on Sundays. If ordered AFTER 12pm on Saturday, then next available pickup is Monday AM.
Once your order has left our warehouses, please check your tracking info first for the latest carrier updates and then contact USPS, UPS, or FedEx DIRECTLY as they are the only ones that can assist once an order leaves our warehouse.
Please be advised, the standard FREE Shipping Option is NOT RECEOMMENDED during the holiday shipping season as carriers have delays during this period and USPS Standard is the lowest priority for them.
ALL ITEMS SHIP DIRECTLY FROM OUR WAREHOUSES!
***96% of our orders show up in the shipping time specified based on your FedEx, UPS or USPS shipping selection at checkout.
USPS ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED. READ MORE ›
As with any shipping service, USPS, FedEx, and UPS does have delays for various reasons, ESPECIALLY DURING THE HOLIDAY SHIPPING SEASON CURRENTLY.
If you need your order in a timely fashion, WE STRONGLY SUGGEST upgrading to UPS or FedEx shipping options. We have no control over shipping delays on their end, and we DO NOT guarantee any 3rd parties on time shipping performance under any circumstance, as they aren't guaranteeing their own on-time performance unless it is a priority overnight shipment. (UPS & FedEx only)
Your order will be fulfilled within 30 minutes if ordered during business hours, or if you order after hours, the next business morning.
- USPS picks up from our warehouse @ 9am & 2pm PST Mon-Fri & 12pm on Saturdays. If you order AFTER these cutoff times, it will go out with the next posted USPS pickup.
- FedEx and UPS Picks up Mon-Fri @ 10am & 2PM PST. There are no weekend pickups for UPS and FedEx. If you order after these cutoff times, it will go out the next business day.
WE ARE NOT RESPONSIBLE FOR ANY USPS, UPS or FedEx DELAYS
- Once it is in USPS, UPS or FedEx hands, please refer to your shipping carriers tracking info for details. If you have questions about your shipment after it leaves our warehouse, you will need to contact:
- USPS directly @ 800-275-8777 or USPS.com
- FedEx directly @ 800-463-3339 or FedEx.com
- UPS directly @ 800-742-5877 or UPS.com
If you need your shipment faster, please make sure to select USPS Expedited Processing & Shipping for the additional $6.99 or select any of the UPS/FedEx 2 - 4 day options. Again, these are non-guaranteed timeframes, but the high majority of orders show up within the specified timeframe of your selection at checkout.
When a delay occurs, its typically 1 or 2 days later than the specified timeframe. Your USPS/UPS/FedEx tracking, that is provided on every order, is the same info that we have, so please make sure to refer to it as we have no additional info***
- For Standard USPS, UPS & FedEx Shipping: We fulfill orders within 1 hour if placed during business hours every day of the year except Sundays and Holidays.
- For Expedited USPS, UPS and FedEx Shipping: We fulfill orders within 30 minutes if placed during business hours, every day of the year except Sundays and Holidays.
- Tracking is always sent to you via the email or phone # you provided when checking out. If you need us to send it manually, just reach out.
- Overnight options are available. Just Chat, Text, or Email us!
ALL DIRECT TO CONSUMER ORDERS SHIP OUT VIA USPS, UPS or FedEx based on your selection @ checkout. Wholesale, Distributor, and larger orders may ship out via UPS or FedEx, depending on location, size, weight etc.
STANDARD PROCESSING & SHIPPING: Orders Typically arrive within 4-5 Business Days on average AFTER shipping company picks up from our warehouses, depending on your location. THESE TIMEFRAMES WILL BE LONGER DURING THE HOLIDAYS! This does not include Sundays (Non delivery day) or Holidays. These are non-guaranteed timeframes as USPS, FedEx, and UPS are not currently offering guarantees for on-time performance.
USPS, UPS & FedEx EXPEDITED PROCESSING & SHIPPING: Orders Typically arrive within 2-4 Business Days on average AFTER USPS picks up from our office, depending on your location. THESE TIMEFRAMES WILL BE LONGER DURING THE HOLIDAYS! This does not include weekends or USPS Holidays. These are non-guaranteed timeframes as USPS, FedEx, and UPS are not currently offering guarantees for on-time performance.
Estimated Shipping timeframes are for the contiguous U.S only and do not apply to shipments to Hawaii and Alaska. Orders to these locations can typically take 1-2 days longer, depending on your exact location.
ALWAYS FAST, ALWAYS FREE STANDARD SHIPPING - THATS KCD!