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Platinum Membership Signup Info + FAQ's


Activate Your KCD Platinum Membership Today For Exclusive Discounts & Deals. FREE and Simple to Sign Up!

Join our Platinum Member club for FREE and you'll automatically be sent EXCLUSIVE DEALS & DISCOUNTS that are ONLY available to our Platinum Members.

Activating your Platinum Member account is simple and takes 2 minutes. The only requirement to join is to have a CARD ON FILE with us and to select "KCD Platinum Member Express Checkout" on the final page for every order you place. It's that simple.

If you already have a card on file with us, you are automatically a Platinum Member!

Why would we offer a Platinum Membership in exchange for a card on file?

Simple, its costs us way more to process payments directly through the website than it does to run your payment through our Encrypted + PCI Compliant system here in our office. So by allowing us to process payments for any orders you place in our office, rather than through the website, we are going to give you a Platinum Membership and pass along that savings to you in the form of Exclusive Discounts and Deals. 

Is it safe to give my credit/debit card information?

100% safe and secure. Once you relay your information, its input directly into the system in our office and only the 4 digits are visible from that point forward. No one has access to the information. The system we use is fully encrypted and PCI compliant & is the same systems the big banks use. 

What information do you need?

Simple, we just need a payment method on file. All that is required is:

  • Your Name
  • Card#
  • Expiration Date
  • 3 or 4 Digit Code
  • Zip Code tied to the card

How do I give you this information so I can sign up?

There are several ways you can sign up for a Platinum Membership, simply click "Chat/Message" on the main page, send us an email with the info to inquiry@kchilldirect.com or text us the info to 480-712-5866. Once we receive the info, its input directly into our system.

Do I have to Select KCD Platinum Member Express Checkout on the final page?

Yes. In order to continually pass along these extra savings, we need to process your payment in our office rather than on the site.

Will my card be charged for anything else?

Absolutely not. Card is only charged for the amounts of any orders you place, unless you want overnight shipping or something else you request. It is FREE to sign up and maintain your Platinum Membership. There are no fees. We just ask that you select "KCD Platinum Member Express Checkout" when you are on the final page in order to maintain your membership. 

Do I need to relay card information on every order?

No, just on initial setup. After that, you'll never need to give us payment information again unless you want to switch payment methods. We'll automatically charge the card on file associated with your account. 

What if I don't want to have a card on file?

No issue at all. We understand you may not want to become a Platinum Member and have a card on file. We respect that. We offer multiple other ways to pay including: Amazon Pay, Credit/Debit Cards, and E-Check through Green.Money. You are welcome to use any of these other options but unfortunately you will not be eligible for a Platinum Membership as it is a requirement to have a card on file with us for Platinum Status. 

If you have any questions, please reach out to us by clicking the Chat/Message button or by sending us an email or text!

Thank you from all of us @ KCD!


  

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